FX-Pro Interantional Payments Specialists (Pty) Ltd is an authorised financial services provider registered with the Financial Services Board (FSP No. 46213)..
In terms of the Financial Advisory and Intermediary Services Act (FAIS, Act37 of 2002) every Financial Services Provider (FSP) who is authorised to provide financial advice and/or intermediary services to clients, have the duty to offer clients a formal process to resolve complaints.
The complaint resolution process must offer the client the opportunity to lodge a complaint and have the complaint resolved within 6 weeks.
In the event of the complaint not being resolved within 6 weeks the client can escalate the complaint to the FAIS Ombud for a final ruling. Such complaint must be lodged within six months after the determination that the complaint could not be resolved by the FSP. To lodge a formal complaint please email firstname.lastname@example.org